Cisco International Limited c/o DHL Supply Chain, Unit 3220, Wellington Parkway, Magna Park, Lutterworth LE17 4XW, UK The part(s) contained in this shipment are replacement parts provided under your Cisco Service Agreement. 67284 or 408 526-7284. x (Catalyst 9300 Switches) Bias-Free Language. Place the top piece of foam over the card. 6 user guide (Cisco DNA Center User Guide, Release 2. * Customer must provide serial number and. Cisco RMA and 90-day TAC support from Cisco REST OF WORLD RMA and 90-day TAC support from Cisco RMA and 90-day TAC support from CiscoFor day-zero onboarding of a switch with Plug and Play (PnP) and return merchandise authorization (RMA) refer to the following guide, Network Device Onboarding for Cisco DNA Center Deployment Guide. If we initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to the NMS. cisco. Choose Tools > File Management in the ASDM. This page provides answers to many frequently asked questions about our product warranties and Return Materials Authorization (RMA) policies. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. 3. . Summary Cisco Defective Asset Retention (CDAR) enables qualifying customers and partners (when available and. Usage tips. Previously, when a customer replaced a part and returned it to Cisco, we would update the contract information with the serial number of the replacement part, but only after Cisco received the returned item. My manager has assigned me to take care of the RMA process for 1…Secure your industrial network with our latest offers. Voice: 1 800 800-1180 ext. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)First make sure you have a full running configuration backup of the primary ASA (more system:running-config). Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (if any), or if no warranty card, as described on. (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller. ** If the SMU type is Process Restart: upon activiation of the SMU, the sata_fpd process restarts on the router. Know your Web UI; Cohosting of NDFC Managed mode with Nexus Dashboard Insights; Know your Web UI. In addition to CEMS Maintenance Services, we also offer technical CEMS Hardware Training, including routine maintenance items, either on-site or at our location in Centennial, Colorado. 4: Register newly received FTD ( Cisco RMA one) to new FMC. Cisco ships the replacement hardware, but customers or partners need to download the software and configure it. Click Next. scope server x/y -> scope memory-array x -> show stats history memory-array-env-stats detail. Performance and reliability: Cisco Refresh is remanufactured and tested by trained Cisco remanufacturing technicians in state-of-the-art facilities. Cisco shall bear the risk for loss or damage and pay for shipping costs (including any applicable duties, fees, licenses and customs formalities) of the failed Equipment to Cisco's designated location. Step 5. However, in order to satisfy all stakeholders and minimize both downtime and cost, troubleshooting must be done to determine if an RMA is the correct path to follow. RTF RMA - In this case,. With no human interaction, a Service Request (SR) and a Return Material Authorization (RMA) will be authorized proactively,. How it Works: Our new RMA Creation process consists of four steps: Part Information Site Information Delivery Details Review & Submit Our Logistics and. Suffix: The alias must end with the pattern string. Step 2. Step 4 Click OK. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. If affected, replace on failure with the Cisco RMA process. Only Cisco manufactured and branded equipment is supported via this program. Page 1 of 3 How to complete return invoice UPS SCS Logística Brasil LTDA, as a Cisco partner, performs the replacement / exchange operation under warranty of its products. Local Zone: The endpoints and devices registered to the Expressway. From the new switch console run the command "setup-clean-config. The controller has four 10G data ports and a throughput of 40G. RMA (including parts and onsite options where available). In response to amirgolan. After the RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. depot time. Any entitled user can take ownership of the RMA and fill out the required details. RMA stands for return merchandise authorization. The 4 Step RMA Creation Process Entering an RMA Support Key Features ‘Know Me’ – When you login, you will be presented with your RMA history within the last 30 days and. RMA Process. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. The URL for PRR is:. You must generate an authentication token using the Cisco DNA Center Cloud portal so that Cisco DNA Center connects with. Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does the thinking and decides if the RMA is needed or n. Although processes may vary based on the network and its security and change management requirements, the following procedure represents an example of best practices that may help minimize the. Complete these steps to install and configure the new supervisor: Install the new supervisor in the chassis and, in case the supervisor uplinks are used for VSL, connect them physically. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Cisco. USer the right arrow -> to navigate to Boot Options screen and select the boot device. Description. com and state “HW-2 (tier 2 only) return for credit. Leveraging telemetry from connected products, Cisco is able to deliver a near effortless customer experience when products experience certain failures. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. Complete these steps in order to download the boot image via the ASA CLI:Symptom: A Nexus 9K switch running NX-OS 9. Reboot the vEdge 2000 router. Don’t know if it’s the vendor. The request will be processed within 24-48 business hours. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. Replacement request is received by Cisco’s Returns team. Cisco’s RMA numbers begin with a “600. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. How do I get an RMA for a failed unit to Cisco for repair and return to. Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within fifteen (15) working days after receipt of the defective product at Cisco's site. You may contact your Support Representative at: By email: US & Canada: americas-lsc-spvtg@cisco. 07-26-2016 02:47 AM. Review the Cisco Activation Key Process: Self Service Guide for complete instructions. As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. Insert the new PIM (the PIM you received as part of the RMA process). • Cisco’s Product intended. Transfer Policy Software is not transferable unless (A) applicable law requires it, (B) the applicable license terms expressly permit it, or (C) the transfer is an Authorized Transfer. A Target can be one of the following types: . Mismatches will prevent or delay the completion of the return process. If it turns out that the RMA "fixes" the problem, odds are that a power-cycle would have "worked" just as well. We would like to show you a description here but the site won’t allow us. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. Software warranty duration: 1 year. A replacement sales order will be created as well as a RMA to return the defective gear. The process of ordering a vWLC, 5520 and 8540 Series Wireless LAN Controller on CCW remains the same. 1. We would like to show you a description here but the site won’t allow us. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. com account or RMA # & Email address. Case Subject: Requesting RMA for (indicate failed hardware) Case Description: Provide the reason for submitting an RMA Request along with any supporting information such as CLI output, and the RMA Shipping info Attach any collected files by opening the newly created case and attach any supporting files. 3. webex. 1:04. Software warranty duration: 1 year. This seen when the switch crashes in Cisco IOSd process. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. Router# request platform software sdwan software reset. CCW Support. Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Cisco Meraki can replace a defective device through the. 2. Update your RMA – Options and Walkthrough. Software download (including Data Collection Tools and Smart Applications where available). returned to Cisco. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. Two serial numbers can now be entered at the time of RMA creation for those partners that self-spare, via the Service Order RMA Tool (SORT): The serial number of the claimed defective part from customer networkHello SDA Experts, I'm working on PoC for the hospital enviroment in Switzerland and we're in the place where we're trying to test the RMA procedure for Fabric Devices. comThreat Defense→ASA: Firepower 1000/ 2100; Secure Firewall 3100/4200. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. E-Mail: RMA Question (Australia) E-Mail: RMA Question (New Zealand) Live Technical Support Chat: Please click here. An Cisco Secure Client Apex license is required for both options. Copy the configuration from the failed router to the replacement router. docx and select your option from the Contact Cisco drop down menu. com. Step 1. 1) Lists and describes each WAAS CLI. Step 2. V. Hardware warranty duration: 1 year. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. The TAC engineer will hand you off to the logistics team, who will generate an RMA number for you. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. Access your Cisco Account Profile in the OneID profile manager to update your customer or partner profile information. From memory array scope, you can also get access to DIMM. 3 - Faulty device ready to replace. com APAC: apac-lsc-spvtg@cisco. Web: Go to the Cisco Support site and click Open New Case. The first step is to configure the RADIUS server on the Cisco WLC. Submit a Cisco service request. Gain visibility into and secure your operational technology (OT) devices to maximize uptime and improve operational efficiency. The device reloads and boots up with blank configuration. I have this problem too. Users will start the RMA process on the Product Returns and. You can begin the RMA process from the Cisco Returns Portal. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination. 1 Cisco Systems, Inc. Purpose and scope. com. This seen when the switch crashes in Cisco IOSd process. Otherwise, a replacement part will be shipped the same business day. Click “Request Return Label & Pickup”. 09-10-2014 12:31 AM. On the FMC, navigate to System > Health > Events and check the status of the Smart License Monitor module for errors. For issues and exceptions, please use the Contact Asset Recovery form. SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. This Service provides an optional add-on hardware replacement service for existing Cisco. Latin America. Document - Cisco Meraki1. Return the defective gear to the designated Cisco return depot within 30 days to avoid being invoiced for the replacement product. This is an optional add-on hardware replacement service for existing Cisco Meraki Customers with. Log into the Cisco POWR Tool Two login methods are available: Cisco. 3. Direct Web Access. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. When a device goes faulty at customer site, the Partner will swap the faulty device with their spare part. 2. Step 1. This is the fourth video in the Classic Licenses with Smart Accounts learning series. Two serial numbers can now be entered at. Choose Tools > File Management in the ASDM. Once you confirm the switch is in ACI mode, these are the steps to clean up the replacement switch. Configure the replacement unit for reachability, upgrade the firmware to be the same level as the Secondary WLC and copy the file across. 宛先： シスコシステムズ・リターンセンター E-Mail送信先： scfo-jpreturns@external. 3 Borders : CAT9500 (will be 9600 in the production) Edges : Mix of 9300s and 9400s SW Version : 17. o On-site troubleshooting of non-RMA’d Products o Working at heights (higher than 10 feet/3 meters) o Onsite building issues, e. Use this procedure if it is necessary to replace the RP3 module used with the Cisco ASR 1006-X as part of a return material authorization (RMA) process. Step 4 Placethetoppieceoffoamoverthecard. Thank you for the nice rating and good luck!Enter the proper Product Family and Unique Device Identifier (UDI) product ID and serial number, then click Ok. Get an RMA Number . Open a service request to talk to a Cisco TAC engineer or use Cisco. San Jose, CA. Cisco ISE is not required for the use cases covered in this guide. 4. Cisco Worldwide Contacts. g. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. Search RMAs Search by product name, serial number, and more. Step 1. Back up the current configuration. 2. Per the device's replacement warranty. docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. When Automating Processes, Some Win Bigger Than Others. Track the shipment status of your Cisco parts here. In addition to these User Interface (UI) formatting changes, there has been additional validation steps built into the address data entry process. In this way, when they open an RMA, they will receive the requested equipment accompanied by an NF issued by UPS Matrix, BranchesThis appendix describes the procedures for packaging and returning ASR 5000 chassis components via the Cisco Return Material Authorization (RMA) process. 総箱数(配送伝票. Replacement request is received by Cisco’s Returns team. In this document the terms and procedure of a return material authorization (RMA) (‘RMA Procedure’) are laid down for Orlaco Products B. If you are unable to return the parts within this timeframe, please follow the extension request process. 6. with address Albert Plesmanstraat 42, NL-3772 MN Barneveld, the Netherlands (‘Orlaco’) under which a customer of Orlaco is entitled to return a product to Orlaco. in the KVM screen, select the Macros option (on top left) > Manage > New > F6 > Add. Certificate of Destruction (CoD): This option is available when business conditions prevent the return or RMA Process for Cisco CSP Devices. For detailed information on Cisco RMA policies (including detailed shipping instructions), go to the Product Online Web Returns (POWR) link on Important:If they are willing to be involved then you can draft an Email which they will send to Cisco requesting the RMA, or you can help them to sign in on the Cisco web site, go to the page to open a TAC case for RMA and help them fill out the items needed to open a TAC case requesting an RMA. update ASA software to same version as the primary ASA. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. During the boot up, hit F2 and enter the BIOS utility. 06-30-2013 01:05 AM. The Cisco Support Assistant (formerly TAC Connect Bot) provides a self-service experience for common case inquiries and basic transactions without waiting in a queue. They are sending out a new chassis due to a motherboard issue and we expect to be able to migrate over from the old server to the new server without losing data. Describes how to install vWAAS on ENCS 5400 Series and how to use RMA process for WAVE devices. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. Cisco OS and configuration settingsRMA provides a common workflow to replace routers, switches, and APs. The upgrade program is now closed and replacement is supported via Cisco RMA process. Licenses on existing and newly. Cisco uses only approved partners to deliver service parts and labor to your site. Backup and restore is primarily intended for RMA scenarios. We make the Cisco RMA process easy. This number is printed on the FedEx label and on the reference section of your FedEx invoice. Replacement request is received by Cisco’s Returns team. Step 5. Partners go through extensive training to get certified by Cisco to sell authentic Cisco products. To replace a failed router using Cisco SD-WAN Manager , perform the following steps: Open the file and change the IP addresses. Step 2: Click the profile button, and then select Manage Profile. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. Products are fully remanufactured and certified. For example, a unified port on a UCS 6248 Fabric Interconnect should be reconfigured on any port between 1 and 16. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. ) Once deployed, go back into the FMC and change the management ip back to what it currently is. Click Let's Do It. 3. In most cases the field engineer does not carry parts during a service call; parts are delivered by courier service. Enter RMA # Input the. Options. Cisco may require the Transferee to pay service inspection orCall Tac and open the ticket for RMA. Cisco ASR 9000 Series Route Switch Processor. Our new Customer Handoff Experience will eliminate the back and forth between you and Cisco when an RMA is needed and let you update shipping information directly on your RMA before submitting the order. It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Cisco Webex Enquiries Australia: 1800 493 239. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the. They allow the business to understand the customer’s problem with the product and agree on the next best steps. Upgrades and Replacement of RMA Servers and Fabric Interconnects Upgrade of RMA Server. Push the Template into a spare or RMA Router. If a serial number is found in the list as 'Affected', then replace the 1OC768-POS-SR. Choose Status in order to view the backup process on Phase 1 and Phase 2. Contact Asset Recovery for questions or concerns regarding RMA returns. This new process is called “RMA front-end swap” because a contract is updated with the new part information at the beginning of the RMA process. Expedited delivery on certain warranties. Requesting an RMA. As of approximately 1st November 2007 new products that were manufactured under Engineering Change Order (ECO) E097834 should be free of this problem. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. Latin America. Cisco Smart Licensing Using Policy provides various reporting options using online and offline modes to report software use. UDI information can be obtained from show version or show inventory taken from the command line interface (CLI) of the Cisco device. (RMA) process. There are details that must be worked out for productive use, however the basic concept would remain the same. Cisco Wide Area Application Services Command Reference (Software Version 6. Disposal processes comply with all applicable regulations. Cisco. The ELLW provides the same terms as Cisco’s standard limited lifetime warranty but adds next business day delivery of replacement hardware, where available, and 90 days of 8X5 Cisco Technical Assistance Center (TAC) support. Related forms. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. Produce a Demo or Evaluation LicenseThis document describes Cisco’s Smart Net Total Care (SNTC) Device Level Support: • TAC. Actual delivery times may vary. 1. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. The screenshot below shows how the email will look like. The way in which the Pattern string must match the alias. Step 3. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. 341-0337-02 (1. ) Confirm the device is registered, re-deploy the configuration/policies. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. I have clearly mentioned in my request that we have tested the below; 1. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. Q. If the shipper has a question regarding the contents of a product, please contact Cisco at environment@cisco. Fig 1. After RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. Find out the prerequisites, components, background. . Find your Transaction History 12. 4. How do I make a request for an RMA and/or if I have questions about the request process? A. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. Enter RMA # Input the RMA(s) to be returned Place a comma after each RMA # when entering multiple. 2(x) code may experience a HAP reset due to a segfault (signal 11) crash in the ELTM process when it is handling an MTS (Messaging and Transaction System) message. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. 3. RMA Process . com The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. This video explains what can be done within the Licenses and Devices Tab in the License Registration Portal. The RMA in this document refers to both in and out of warranty Return for The following checks must be made when determining if a Cisco Meraki MV is faulty. Cisco Meraki’s general philosophy is to: Provide the highest quality and fastest possible support directly to Cisco Meraki customers. You are responsible for the returned parts until we receive them, including any. During CSP device replacement. 3. To cancel device registration, follow this procedure:When Automating Processes, Some Win Bigger Than Others. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. Click “Request Return Label & Pickup”. CISCO PUBLIC INFORMATION, meraki-rma-only-service. Using Cisco DNA Center On-Prem controller. I have following the "Replace a Faulty Device" section in the 2. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. Track your RMA Check the status of your RMA. Learn more. Figure 1. The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. However, after a customer has returned a product to Cisco, Cisco takes the following general measures, as part of Cisco’s internal repair and disposal processes for such products: Memory For Cisco products with memory, Cisco will clear and reset the nonvolatile random-access memory (NVRAM). 2 Cisco 9200L from fall last year that were less than 6 months old. Contact CiSCO at 303-790-100 for technical support. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. Designate your Administrator - View Onboarding Guide. Capacity. 2. You should get the following message if the claim was successful (with a list of all the devices that have been assigned to your organization's inventory) Click Next. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. You can begin the RMA process from the Cisco Returns Portal. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. , electrical services, internal cabling. com Europe & Emerging Countries: [email protected] also has a unified posture agent that works across wired, wireless, and VPN, but this requires ISE 1. Phone: 61 2 8446 3411 (Option 4 ). As of approximately 1st November 2007 new. Certificate of Destruction (CoD): This option is available when business conditions prevent the return orRMA Process for Cisco CSP Devices. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. All ASA license keys get stripped during RMA, this is a normal part of the RMA process at Cisco and is not specific to this license. Track the status of an RMA that is open, closed, or cancelled here. First select a person at your organization to administer the portal. 1. To do this, you must. S3 or S4. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. 1. New to RMA? Please watch this short video describing what you should do if you have a defective unit. San Jose, CA 95134. Place the shipping label on the outside of the carton. If the issue is a Severity 1, contact Cisco TAC by phone. 3M Type 3 Stacking Cable. (30 minutes for severity 1 and 2 service requests) and all of Cisco’s RMA options (eight, as fast as two hours). It is highly dependent on the level of maintenance. With Cisco Refresh, you can get the quality products you expect. If the issue is a Severity 1, contact Cisco TAC by phone. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. See Backup Server Settings. Pattern type. • All return requests for HWW have to be submitted via online Returns tool, select HWW (2-Tier Only) Or write to ap-returns@cisco. CISCO PUBLIC INFORMATION, Cisco RMA Only. WARR-3YR-HW-1YR-SW. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. Help with RMA Tools Get help with a variety of service RMA tools. For more information please consult the following link:T. 06-30-2013 01:05 AM. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures and in accordance the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Dial Plan and Call Processing. xml files if any) to the new secondary ASA. In response to amirgolan. Supported Transceiver Modules Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . Step 1. Tested by connecting Meraki POE injectors. 5 Return Material Authorization. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. The RMA in this document refers to both in and out of warranty Return forRMA Process . Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?What is RMA replacement? RMA is an acronym that stands for return merchandise authorization. 4.